Prepaid Card Agreement

Allied Wallet Prepaid Cards are issued by Allied Wallet Ltd pursuant to licence from MasterCard® and are subject to this Agreement, the latest version of which is available on Our Website By accepting or Using Your Allied Wallet Prepaid Card, You agree to be bound by this Agreement.

1. Definitions

Account: The Allied Wallet Card Account that We will open and maintain for the purposes of issuing the Card;

Reseller: Any company, institution or other body authorized by Us to process applications for or initiate fund loading to the Card;

Agreement: These terms and conditions, as well as any other agreements, disclosures, rules, or notices relating to the Service as may be posted on Our Website or otherwise made available to You, as applicable, and as amended from time to time;

ATM: Any automated teller machine terminal displaying the MasterCard® acceptance mark at which You can Use Your Allied Wallet Card to access Your Account;

Bank: A licensed financial institution including Banks, savings associations and credit unions;

Business Hours: From 9.00am – 5.00pm from Monday – Friday except for any public Bank holidays in England and Wales;

Card: The prepaid Card, including both physical and virtual products, issued by Us to the Cardholder;

Card Currency: The primary currency in which funds are maintained on a Card or Account.

Cardholder: A person who has been issued a Card;

Claim: Any controversy or dispute at law or equity that arises out of this Agreement or Our Services;

Conversion Rate: The Conversion Rate that applies when any Card is Used for a Transaction not in the Card Currency. The Standard Conversion Rate is defined as the exchange rate applied by MasterCard® for Card Transactions other than in the Card Currency, in each case subject to an additional margin determined by Allied Wallet from time to time and available to view on Our Website;

Credit Card: A credit or debit Card issued by a financial institution, including MasterCard® and Visa® branded products;

Customer Support: Our automated (IVR) or live agents available to provide information and provide assistance in matters relating to Your Card and Account. Telephone Number: +44 207 049 0429

Foreign Currency: Transaction not in the Primary Currency of the Card. These Transactions will be converted to the Allied Wallet Card Account at the Standard Conversion Rate;

Information: Any information You provide to Us or other Users in the registration, payment process, stores or other features of Our Service. You are solely responsible for Your Information.

Load: The process of transferring funds to Your Account;

MasterCard®: MasterCard Europe who operate the MasterCard® Programme subject to the MasterCard Europe operating regulations, and all other rules referred to therein. (MasterCard® is a registered trademark of MasterCard);

Merchant(s): Any shop, hotel, restaurant or other vendors that accepts MasterCard® as a form of payment;

Payor: Any company, institution or other body, whether or not Our Reseller, that is responsible for the payment of funds to the Cardholder.


The personal identification number Used by the Cardholder to withdraw cash or make purchases using the Card;

Service/Services: The Services set out in this Agreement;

Transaction: Any retail sale, ATM or Bank withdrawal, or other action included in the Service completed Using Your Card;

Use/Used/Usage/Using: Card Usage which includes such Usage whether through physical presentment at a POS or ATM, providing the Card number over the phone, through the internet or other electronic device, and/or using the Card’s PIN, whether such Usage is made by You or someone to whom You gave the Card or PIN;

We/Us/Our: Allied Wallet Ltd and/or any subsidiary, company with common ownership, or Reseller;

Website: Our Cardholder Website:, and any other electronic user interfaces including apps;

You and/or Your: The Cardholder to whom We issue a Card.

2. Introduction

  1. Your Card is a prepaid card issued by Us. The Card is not a credit, debit or charge card and has no credit limit.
  2. Your Card may be used at Merchants, ATMs and bank branches wherever MasterCard is accepted.
  3. The Card remains Our property at all times.
  4. The Card is subject to all applicable laws including laws concerning the use of ATM’s and exchange control laws with which You agree to abide.

3. Eligibility

  1. In order to Use the Service, You must register for and/or activate an Account. Our Services are only available to individuals or businesses that can form legally binding contracts under applicable law. Without limiting the foregoing, Our Service is not available for illegal activities, or to minors (under 18), persons who are suspended from Our Service, or to persons who present an unacceptable level of credit risk.
  2. We will ask You to provide Us with forms of identification as further described in Our Privacy Policy, or based on regulatory or business requirements. We need this information to authenticate Your identity and to determine how much You may withdraw from Your Account per month. We may limit withdrawals and require additional information from You depending upon Your location (country of residence), and other factors. Generally, in order to withdraw more than $1,500.00 GBP per year, We require You to complete some authentication procedures, such as, but not limited to; confirming Your email address, Your government ID number, birthdate, and verification of physical address.

4. Application

  1. You must activate Your Card before use.
  2. If You apply for a Card through a Reseller, You authorize Us to obtain from the Reseller Your personal information and copies of personal documents to confirm Your identity. Personal documents and information may include, but not be limited to, photographic identification (such as a passport or drivers license) and proof of Your residential address (such as a current utility bill).
  3. We reserve the right to refuse or decline Your application for any reason.

5. Acceptance

  1. You must activate Your Card before use.
  2. You will be required to use Your PIN to authorize transactions and You will be liable for any transaction made with Your PIN. You are also responsible for any transactions where a PIN may not be required.
  3. The Card and PIN are provided for Your use and protection and You must take all reasonable steps to ensure that You keep the PIN and other personalized security features of the Card safe from misappropriation by any third party at all times, and must not keep it with the Card or otherwise make it available to anyone else.
  4. You must use the Card and the PIN only as instructed.
  5. By accessing or Using the Service, You agree to be bound by this Agreement. If You do not agree to be so bound, You must not access or use the Service. Use of the Card after the effective date of any such Agreement, disclosure, rules, or notices constitutes acceptance of the same.
  6. This user Agreement (“Agreement”) is a contract between You and Us, and applies to Your Use of the Service and any related products and Services available through or If You do not agree to be subject to the terms and conditions of this Agreement, please do not Use or access Our Service.
  7. You must read, agree with, and accept all of the terms and conditions contained in this Agreement and the Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference, before You Use Our Service. We strongly recommend that, as You read this Agreement, You also access and read the information contained in the other pages and Websites referred to in this document, as they may contain further terms and conditions that apply to You as a Cardholder.
  8. If You choose to Use Our Service, You will be subject to Our Privacy Policy. You agree that You have read Our Privacy Policy and will be subject to its terms.
  9. Please note: underlined words and phrases are links to pages and Websites. By accepting this Agreement, You also agree that Your Use of other Allied Wallet Websites and Services will be governed by the terms and conditions posted on those Websites.
  10. For additional information about the Service and how it works, please also consult the Allied Wallet support section or contact Us.
  11. We may amend this Agreement at any time by posting the amended terms on Our Website. Except as stated below, all amended terms shall be effective 30 days after they are initially posted on Our site.

6. Usage

  1. Detailed instructions on how to use Your Card are found on the Website. You will need to follow these instructions when using Your Card.
  2. You may make purchases in any available currency at any Merchant accepting MasterCard® as a form of payment.
  3. You can also withdraw funds at any ATM machine displaying the MasterCard Acceptance Mark and at certain banks. Although the MasterCard logo may be displayed in some countries the Card may not operate there (due to restrictions of MasterCard).
  4. Transactions in a currency other than the Card Currency will be converted in accordance with the Standard Conversion Rate. This amount, together with any fees that may be due, will then be deducted from the balance available on Your Card.
  5. Your Account will be deducted immediately with the amount of each cash withdrawal or payment and will reduce the credit available in Your Account. If We do not deduct the value immediately, We reserve the right to deduct the value at a later time. We will also deduct any applicable fees as soon as they become payable by You, see The Fees section for details of our fees.
  6. Each transaction will require electronic authorization or validation before completion. Where authorization is not sought, the transaction will be declined.
  7. If there are insufficient funds in Your account to pay for a transaction the card may be declined or You may be allowed to pay the balance by some other means.
  8. You agree to accept a credit to Your Account if You are entitled to a refund for any reason for goods or services purchased using the Card.
  9. If You authorize a transaction and We consider that all of the conditions set out below apply, We will (i) refund the full amount of the payment, (ii) provide You with our reasons for refusal, or (iii) request that You provide additional information as is reasonably necessary to verify that such conditions apply, within ten (10) working days of receiving Your request or if so requested within ten (10) working days of receiving any such additional information required. The conditions are: a) You did not know the exact amount of the payment when You gave Your authority; and (b) the amount charged exceeds the amount Your reasonably expected to pay, taking into consideration Your previous spending pattern, these Terms and Conditions and the circumstances of the transaction (excluding exchange rate fluctuations); and (c) You request a refund within eight (8) weeks from the date the funds were debited. No refund will be made if You have given us Your consent for the payment to be made and, where applicable, details of the payment are made available to You by any means at least four (4) weeks before the payment due date.
  10. We cannot stop a transaction or payment once You authorize the use of the Card.
  11. You should get a receipt at the time You make a transaction or obtain cash using Your Card. You agree to retain Your receipt to verify Your transactions. You should compare Your transactions regularly with the transaction history made available to You on Our Website.
  12. You should not give the details of the Card to any merchant with a view to entering into any arrangement for periodic billing. Any debits made to Your account as a result of such arrangements will be considered to have been made by You.
  13. Where You have requested an Additional Cardholder, You authorize the Additional Cardholder to authorize Transactions on Your behalf.
  14. Fees payable by You will be deducted from Your Account balance. Transaction fees will be charged when the Transaction is executed. If Your Account balance is insufficient to cover the fees We may refuse to execute the payment. Reversal or chargeback fees will be deducted when incurred. We reserve the right to deduct fees accrued in the past whenever funds are again available in Your Account.
  15. When You transfer funds to a third party through Our Service, the recipient is not required to accept the payment, even if the recipient is a Cardholder or otherwise registered with Us. The recipient may return the payment or, in some cases, use Our Service to deny payments that You send. Any payments sent through Us that are denied or unclaimed by a recipient will be returned to You on the earlier of: (a) the date of such denial, or (b) 30 days after the date the payment is sent.
  16. Your Information and Your activities (including Your payments and receipt of payments) through Our Service shall not: (a) be false, inaccurate or misleading; (b) be fraudulent or involve the sale of counterfeit or stolen items; (c) consist of providing Yourself a cash advance from Your Credit Card (or helping others to do so), (d) be related in any way to gambling and/or gaming activities, including but not limited to payment or the acceptance of payments for wagers, gambling debts or gambling winnings, regardless of the location or type of gambling activity (including online and offline casinos, sports wagering and office pools) if You live in a country where those activities are restricted by law; (e) violate Our Acceptable Use Policy; (f) be related in any way to the infringement of any third party’s copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy; (g) violate any law, statute, ordinance, contract or regulation (including, but not limited to, those governing financial services, consumer protection, unfair competition, anti-discrimination, or false advertising); (h) be related in any way to defamatory, trade libelous, unlawfully threatening or unlawfully harassing activities; (i) be related in any way to child pornography; (j) be related in any way to digital malware, including; viruses, trojan horses, worms, time bombs cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or other personal information; or (k) create liability for Us or cause Us to lose (in whole or in part) the Services of Our partners, vendors, or other suppliers. If You Use, or attempt to Use the Service for purposes other than sending and receiving payments and managing Your Account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of Service, Your Account will be terminated and You will be subject to damages and other penalties, including criminal prosecution where available.
  17. Use of Your Card is subject to all applicable rules and customs of any clearing-house or other association involved in transactions.
  18. You shall comply with all applicable laws, statutes, ordinances, regulations, contracts and applicable licenses regarding Your Use of Our Services.

7. Access

  1. You may view each of Your transactions and the current balance through the Website or You may get a balance by SMS.
  2. We do not issue printed statements.
  3. Transaction history will be available on the Website for up to 12 months.

8. Foreign Exchange

  1. Any charges arising as a result of such transactions shall be borne by the Cardholder.
  2. Some Merchants and ATMs may offer You conversion from that country’s currency to Your Card Currency. This may result in a double exchange. To avoid this, You should select the transaction to go through in the currency of the country You are in at the time.

9. Loading

  1. We may offer various options to Load funds into Your Account. Any options that may be offered are subject to be discontinued for any reason. We will publish a current list (if any) on Our Website.
  2. If You are receiving funds to Your Account from a third-party Reseller that has been authorized by Allied Wallet, You should be mindful that all transactions are subject to Our limits and conditions.
  3. If You choose a Load method Using a payment instrument that may be subject to chargeback rights such as (but not limited to) credit, debit or direct debit, You declare that You will not exercise such chargeback right other than for non-authorized Use of the payment instrument or for a breach by Us of this Agreement which would result in Your having a right to a refund of the Loaded amount. You may not charge back any Load Transaction or allow a chargeback of any Load Transaction for reasons for which We are not responsible including (but not limited to) disputes with Merchants for non-delivery of goods or services or insufficient balance on the payment instrument account. We reserve the right to charge You fees and expenses We incur in connection with such chargeback and any action undertaken to challenge the same. We may also charge You a chargeback fee.
  4. d. If a chargeback or reversal of an upload Transaction results in a negative Account balance, You will be required to repay such negative balance by uploading sufficient funds into Your Account. Failure to do so is a breach of this Agreement. Repayment of the negative balance is due immediately without notice, however, We reserve the right, at any time, to send You reminders or to take other debt collection measures including but not limited to mandating a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge You the expenses We reasonably incur in connection with any debt collection or enforcement efforts.
  5. If We allow You to use Credit Cards to Load Your Account, We will notify You of expired Credit Cards and provide You the opportunity to update those Cards before We remove them as a funding source for Your Account.
  6. If We allow You to use electronic Bank transfers to Load Your Account, You agree that such requests constitute Your authorization for such transfers. We will never make transfers from Your Bank account without Your authorization.

10. Limitations

  1. We accept no liability and are not responsible if You do not have enough funds in Your Account to complete a particular transaction.
  2. You must not spend more money than You have in Your Account.
  3. You may only use Your Card for transactions where the authorization is online. Your Card may not be used for manually processed transactions including but not limited to “zip-zap” and “click-clack” machines.
  4. When shopping online, You may be required to register for Securecode® by MasterCard in order to complete Your transaction.
  5. If You pre-authorize a transaction, this will result in a reduction in the available balance on the Card for that amount for up to the next 30 days. If at the end of the period the transaction has not been completed, the balance will amend accordingly.
  6. Your card cannot be used to pay at certain automated pay facilities that could allow Your Account to go into a negative balance. These facilities may include, but are not limited to toll roads in France, Italy, and Spain.
  7. Right of Merchant Recipients to Delay Payment Processing. When You authorize a payment to be sent to certain Merchant Users Your payment instruction will be valid for a variable period of time. Your payment will not be treated as transferred to the Merchant until the Merchant User chooses to process the payment within the period Your payment instruction is valid.
  8. If at the time You authorize the payment You have sufficient balance to make the payment, We will, at that time, debit an amount equal to the payment from Your balance and highlight the Transaction as pending. You will not be able to access this amount even if the Merchant has not yet completed the processing of this payment. With Your consent, the Merchant may change Your final purchase price if the total amount changes due to taxes, shipping charges, item availability, item additions, or other conditions that You agree upon with Your Merchant.
  9. Certain Merchants including Hotels, Rental Cars, and Cruise Lines may change the final purchase price to accommodate for taxes, shipping charges, item availability, item additions, or other conditions. For these Merchants, You agree to authorize up to 15% more than the stated price when making a Transaction to cover these additional charges.
  10. Also, the following limits apply:
    Limits Currency: GBP Currency: EUR Currency: USD Currency: JPY
    Min. load transaction value 10 10 10 1200
    Max. load transaction value 1500 2000 2500 300000
    Max. load transactions per day 2 2 2 2
    Min. transfer transaction value .01 .01 .01 1
    Max. transfer transactions per day 5 5 5 5
    Max. ATM withdrawal per transaction* 500 500 500 60000
    Max. ATM withdrawal per day* 1500 1500 2000 180000
    Max. ATM withdrawals per 4 day period* 6000 6000 8000 720000
    Max. Number of ATM transactions per day 3 3 3 3

    *Each ATM may have different limits.

11. Fees (Individual)

12. Fees (Business)

13. Relationship

  1. We act as a facilitator to help You accept payments from and make payments to third parties. We act as Your agent based upon Your direction and Your requests to Use Our Services that require Us to perform tasks on Your behalf. We will not use Your funds for Our operating expenses or any other corporate purposes, and will not voluntarily make funds available to Our creditors in the event of Bankruptcy or for any other purpose. You acknowledge that We are not a Bank and We are not acting as a trustee, fiduciary or escrow with respect to Your funds, but are acting only as an agent and custodian.
  2. You are not required to carry a balance in Your Account in order to Use the Service. If You do carry balance in Your Account, We may pool Your funds together with funds from other Cardholders, and place those funds in Accounts at one or more Banks. You agree that You will not receive interest or other earnings on the funds that We handle as Your Reseller. We may earn interest on those funds, or may receive a reduction in fees or expenses charged for Banking Services by the Banks that hold Your funds.
  3. By initiating and sending payments through the Service or adding funds to Your balance, You appoint Us as Your agent to obtain the funds on Your behalf and to transfer the funds to the recipient that You designate or to a Pooled Account, subject to the terms and restrictions of this Agreement. When You send a payment, until that payment is accepted by the recipient (which may occur instantly), You remain the owner of those funds and We hold those funds as Your agent, but You will not be able to withdraw those funds or send the funds to any other recipient unless the initial Transaction is cancelled.
  4. By receiving payments through the Service, You appoint Us as Your agent to cause the funds to be deposited on Your behalf in a Bank account until You further instruct Us with respect to the transmission of Your funds. Through Our Website, You may provide instructions to withdraw the funds, or transfer the funds to a third party, in each case subject to the terms and restrictions of this Agreement. If You receive a notice that a payment has been sent to You through Us but You have not registered for the Service, We will not become Your agent and You will have no claim to those funds unless and until You register for the Service and indicate Your acceptance of the payment.
  5. We use many techniques to identify Our Cardholders when they register on Our site. Verification of Cardholders is only an indication of increased likelihood that a Cardholder’s identity is correct. You authorize Us, directly or through third parties, to make any inquiries We consider necessary to validate Your registration. This may include verifying the information You provide against third party databases. However, because user verification on the Internet is difficult, We do not guarantee any Cardholder’s identity.
  6. In the event that You have a dispute with one or more Merchants, Banks, or other service providers; You release Us (and Our officers, directors, Resellers, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
  7. We, Our related companies, employees and Our suppliers provide Our Services “as is” and without any warranty or condition, express, implied or statutory. We, Our related companies, employees and Our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particularly purpose, and non-infringement. We shall make reasonable efforts to ensure that requests for transactions are processed in a timely manner, but We make no representations or warranties regarding the amount of time needed to complete processing because Our Service is largely dependent upon many factors outside of Our control, such as delays in the Banking system or the mail service. Some countries, states, and provinces do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may also have other legal rights that vary from region to region.
  8. In no event shall We, Our related companies, subsidiaries, employees or Our suppliers be liable for lost profits or any special, incidental or consequential damages, from this Agreement (however arising, including negligence). Some countries, states, and provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to You. Our liability, and the liability of Our related companies, subsidiaries, employees or Our suppliers, to You or any third parties in any circumstances is limited to the actual amount of direct damages.
  9. You agree to indemnify and hold Us, our related companies, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of Your breach of this Agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party relating to Your Use of the Service.
  10. You agree that We may incur substantial liability and/or suffer significant damages including fines and related expenses if You Use the Service in violation of local or international law. You agree that We are entitled to deduct such expenses directly from any existing balance in the offending Account, or any other Account You are associated with. We may also take legal action against You to recover damages.
  11. You agree that, if We, or You, commence litigation or arbitration in connection with this paragraph, the prevailing party is entitled to recover reasonable attorneys’ fees and any other costs incurred in such proceeding in addition to any other relief to which the prevailing party may be entitled.

14. Your Liability

  1. In the event that You do not use Your Card in accordance with this Agreement, or We find that You are using the Card fraudulently, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop Your use of the Card and to recover any monies owed as a result of Your activities.
  2. If You believe or have reason to believe that Your PIN has become available to another person or that Your Card has been misused, lost or stolen or that someone has transferred or may transfer money from Your Account without Your permission, call +44 207 049 0429 without undue delay which is accessible 24 hours a day, 7 days a week.
  3. If You notice a transaction on Your account that You do not recognize, You must notify us without undue delay, and in any event no later than six (6) months after the debit date. We will request that You provide additional written information concerning any error. We recommend that You check Your transaction history and balance at least once a month.
  4. If You Use Your Card at a Merchant, and a dispute with the Merchant arises, You agree to make a good faith effort to settle the dispute with the Merchant. Any claims concerning goods or services purchased with the Card must be resolved by You directly with the Merchant or seller who accepted the Card, and any claim or defense that You assert will not relieve You of Your obligation to pay Us the total amount of the charge. You cannot stop payment to Merchants for transactions made through the use of Your Card. If You are entitled to a refund for any reason for goods or services obtained with the Card, You agree to accept credits to the Card Account in place of cash.
  5. We will make a refund of the amount of any disputed transactions which are not authorized by You and You will not be liable for such unauthorized transactions on Your Card unless You have acted fraudulently or have with intent or gross negligence failed to comply with these Terms and Conditions (including but not limited to Your failure to notify Us of the loss, theft, misappropriation or unauthorized Use of the Card). Otherwise You will be liable for any unauthorized transactions that take place prior to Your notifying Us.
  6. If Your card is lost or stolen or You failed to keep the security features of Your Card safe from misappropriation but took reasonable steps to do so, Your maximum liability will be limited to £50 unless You are in breach of Your responsibilities above in which case You may be liable for the whole loss.
  7. If the circumstances and evidence available to Us at the time that You bring an unauthorized transaction to our attention demonstrate that the debit was in fact authorized by You, and You still wish to continue to dispute the transaction as unauthorized, then We shall have the right to request that You provide additional written information and a statement signed by You concerning such error to show that the evidence on which We base our refusal for a refund is unfounded. You may be prosecuted in the event that You bring any fraudulent claim for an unauthorized transaction against Us whether or not You have received a refund.
  8. If any subsequent investigations by Us show that any disputed transaction was in fact authorized by You, or conditions previously described apply, We will not refund the transaction amount, or if a refund was initially made by Us and Our subsequent investigations showed that You were not entitled to such refund (or You failed to return a signed written statement to Us within 10 business days of Our request), We shall have the right to make an immediate recharge to Your Card. Under these circumstances We reserve the right to charge You an investigation fee.
  9. Where You are not liable for an unauthorized transaction, We will refund the value of that transaction and will have no further liability to You for any other losses You may suffer.
  10. In the event that You do not use Your Card in accordance with this Agreement or We find that You are using Your Card fraudulently, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop You using Your Card and to recover any monies owed as a result of Your activities.
  11. After notifying us about the loss or theft of Your Card, We will deactivate Your Account to limit Your losses.
  12. Any refund decisions will be subject to the You acting promptly and in accordance with this section.
  13. We must be satisfied that any loss or theft of funds from a Card has not been caused by Your gross negligence or fraudulent conduct and that all loss is genuine before agreeing to replace lost or stolen funds.
  14. Replacement funds for lost/stolen Cards will normally be available in the form of a replacement Card that shall be delivered to the address stated at the time of application. It is Your responsibility to inform Us if You change address and We cannot be held liable for any loss of funds which occurs from Cards or cheques being sent to the wrong address.
  15. The Card is for electronic use only. Should a non-electronic device be used to take the Card details, You may be liable for any losses incurred.

15. Our Liability

  1. Like other payment cards, We cannot guarantee a retailer will accept Your Card, or that We will necessarily authorize any particular transaction. You agree that We are not liable to complete transactions under the following circumstances:
    1. Adequate funds have not been supplied by You.
    2. The ATM does not have enough cash.
    3. The electronic terminal / ATM is faulty.
    4. Natural disasters, fire, communication system failure and/or computer failure.
    5. Circumstances outside our reasonable control, including, but not limited to; sabotage, war, or acts of terrorism.
    6. Access to Your funds is on hold, subject to legal process or other encumbrance restricting their use.
    7. A merchant refuses to accept Your card.
    8. An act of government, police, legal process or court order.
    9. Network rules prohibit our completion of the transaction.
    10. Your Card has been reported lost or stolen.
    11. If We have reason to believe the requested transaction is unauthorized.
    12. If We cancel or suspend use of Your Card.
  2. Unless otherwise required by law, We shall not be liable for any direct or indirect loss or damage You may suffer as a result of Your total or partial use or inability to use Your Card, or the use of Your Card by any third party.

16. Information

  1. You must let us know as soon as possible if You change Your name, address, telephone number, mobile number or e-mail address. If We contact You in relation to Your Card, for example, to notify You that We have cancelled Your Card or to send You a refund by cheque, We will use the most recent contact details You have provided to Us. Any e-mail or SMS text message sent to You will be treated as being received as soon as it is sent by Us. We will not be liable to You if Your contact details have changed and You have not told us.
  2. We do not sell or rent Your personal Information to third parties for marketing purposes without Your consent and We only Use Your Information as described in the Privacy Policy. We view protection of Users’ privacy as a very important principle. We understand clearly that You and Your Information are one of Our most important assets. We store and process Your Information on computers that are protected by physical as well as technological security devices. You should only log in to Your Account on a page which begins with All of Our pages begin with, and therefore You should not use any other site that does not begin as such. We use third parties to verify and certify Our privacy principles. If You object to Your information being transferred or used in this way, please do not Use Our Services.
  3. We are committed to the lawful and correct treatment of personal information and will only use information obtained lawfully and in accordance with the Data Protection Act 1998 (“the Act”). This privacy policy statement will apply equally to all of Our offices irrespective of where they are based, save for where part or all of any local law takes precedence over the Act.
  4. d. You agree that We may keep the personal details about You, which You or others give us and these details include what You tell Us on Your application form to obtain a Card.
  5. We may use and update this centrally held information to identify products and services that might be suitable for You. We may contact You (including by email, and/or via SMS) about products and services available which We believe may interest You unless You have informed Us that You do not want to receive this information either in writing, by telephone, or via email.
  6. We may also use Your information for research and statistical analysis in order to improve the services We offer. If You ask, We will tell You what information We hold about You and provide You with a copy in accordance with the Data Protection Act. The fee for this is currently £10. The information We hold about You is confidential and will only be disclosed; (a) with Your consent, (b) to Our Resellers and others in connection with running Accounts and Services for You, (c) to investigate or prevent crime, (d) when the law permits or requires it, even without Your consent, or (e) if there is a duty to the public to reveal the information.
  7. We may check what You have told Us and share information with fraud prevention agencies. It is important that You give us accurate information. If You give false or inaccurate data and We suspect fraud, We will record this with a fraud prevention agency. If You ask, We will tell You which credit reference and fraud prevention agencies We have used, so that You can get a copy of Your details from them.
  8. We may monitor or record phone calls with You in case We need to check that We have carried out Your instructions correctly and to help improve Our quality of service.

17. Replacement

  1. If You need to replace Your Card for any reason, please contact us through the website or call us at +44 207 049 0429 to request a replacement Card.
  2. You will be required to provide personal information which may include Your Card number, full name, transaction history, copies of accepted identification, etc. There is a fee for replacing Your Card.
  3. A charge will be automatically deducted from Your Account if We issue a new Card as a replacement for a Card that is lost, stolen or damaged.

18. Complaints

  1. The Card is issued and managed by Allied Wallet Ltd. If You are unhappy in any way with Your Card or the way it is managed, tell us by using the ‘Contact Us’ facility on the Website or by calling our Customer Support telephone line on +44 207 049 0429, so We can investigate the circumstances for You. Any complaints You have will be dealt with quickly and fairly.
  2. The following information must be contained in the notice relating to a disputed transaction; (a) Your name and the Card number, but NOT Your PIN, (b) details of the error or the transaction You are unsure about and an explanation of why You believe it is an error or why You need more information; and (c) the exact amount of the disputed transaction.
  3. If You tell us orally, We may require You to send written confirmation of Your complaint or question within 10 business days. We will notify You of the results of the initial investigation within 30 business days after hearing from You. If You have any other queries or complaints regarding the Card, please refer to the Website. If You have any further queries, are dissatisfied with the standard of service, You think We have made a mistake in operating the Account or You require information about Your personal information please contact us via Our Website or Our Customer Support service.
  4. You shall be responsible for any disputes relating to any purchases You make using the Card with the Merchant who honoured the Card. We shall not in any way be liable in relation to any purchases You make.
  5. If an ATM captures Your Card, it may take up to 28 days for Us to investigate. Subject to the results of Our investigation, We will either close Your Account and refund You the balance or transfer Your balance to a new Account. We are not liable in any way in relation to disputed amounts concerning ATM withdrawals.

19. Claims

  1. Disputes between You and Us regarding Our Services may be reported to Customer Support by calling +44 207 049 0429. In the event a dispute arises between You and Us, Our goal is to provide You with a neutral and cost effective means of resolving the dispute quickly. Accordingly, You and We agree that any Claim shall be resolved in accordance with one of the alternatives described below, or as otherwise mutually agreed upon in writing by the parties. Before resorting to these alternatives, We strongly encourage You to first contact Us directly to seek a resolution. We will consider reasonable requests to resolve Claims through alternative dispute resolution procedures, such as mediation, as an alternative to litigation.
  2. For any Claim (excluding Claims for injunctive or other equitable relief) where the total amount of the award sought is less than £10.000, You or Allied Wallet, Ltd may elect to resolve the dispute through binding arbitration conducted by telephone, on-line, and/or based solely upon written submissions where no in person appearance is required. In such cases, the arbitration shall be administered by the American Arbitration Association or JAMS, in accordance with their applicable rules, or any other established ADR provider mutually agreed upon by the parties. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
  3. Alternatively, any Claim may be adjudicated by a court of competent jurisdiction located in the UK. You and We agree to submit to the personal jurisdiction of the courts located within the UK.
  4. We will consider use of other alternative forms of dispute resolution, such as binding arbitration to be held in the UK or another location mutually agreed upon by the parties.
  5. All Claims (excluding requests for injunctive or equitable relief) between the parties must be resolved using the dispute resolution mechanism that is selected in accordance with this section by the party first to assert a Claim, either through a court filing or commencement of arbitration. Should either party file an action contrary to this section, the other party may recover attorneys’ fees and costs up to £1.000, provided that the party seeking the award has notified the other party in writing of the improperly filed Claim, and the other party has failed to withdraw the Claim.

20. Termination

  1. You have a legal right to cancel Your Card up to 14 days after You have applied and paid for Your Card without being charged a refund fee – this 14 day period is known as the “Cooling-Off Period”. Under this Agreement, You also have the right to cancel Your Card at any time after the 14 day Cooling-Off Period. If Your Card is cancelled, We will immediately block Your Card so it cannot be used.
  2. You will not be entitled to a refund of money You have already spent on transactions authorized or pending, or any fees for Use of the Card before the Card is cancelled or expires.
  3. You have a legal right to cancel Your Card up to 14 days after You have applied and paid for Your Card without being charged a refund fee – this 14 day period is known as the “Cooling-Off Period”. Under this Agreement, You also have the right to cancel Your Card at any time after the 14 day Cooling-Off Period. If Your Card is cancelled, We will immediately block Your Card so it cannot be used.
  4. You will not be entitled to a refund of money You have already spent on transactions authorized or pending, or any fees for Use of the Card before the Card is cancelled or expires.
  5. You can cancel Your Card by sending an email to us using the ‘Contact Us’ function on the Website. Then cut Your Card in half through the signature box and magnetic strip, ensuring the Chip is cut in half, and send to Allied Wallet Prepaid Cards, 1- 2 Broadgate, 2nd Floor London EC2M 2QS United Kingdom with a print-out of Your email requesting the cancellation. Once We have received this, the refund of the funds remaining on Your card will be processed.
  6. If You cancel Your Card, once all transactions and fees have been deducted, We will arrange for any unused funds to be refunded to You. An Administration Fee will be charged (see The Fees section) unless You have arranged to transfer any unused funds to another Card managed by Us or You cancel Your Card within 14 days of paying for it.
  7. We may also cancel Your Card immediately if We suspect fraud or misuse of Your Card, if We have any other security concerns or We need to do so to comply with the law. If We do this, We will tell You as soon as We can or are permitted to do so after We have taken these steps. In these circumstances, You must tell Us what You want Us to do with any unused funds within 3 months of the date We tell You Your Card is cancelled, or You may lose Your right to receive the funds.
  8. Your Card will be assigned an expiration date 36 months from the date of issuance that will either be displayed on the face of the card or be sent to You. When it expires, We may automatically send You a replacement card if You have used Your card within the last 3 months before the date of expiry and have a positive balance on the card on the expiry date. Any funds on Your Card will automatically be transferred to Your new card. Replacement cards incur a fee (see The Fees section). If Your card has expired and You have not received Your new card please contact Us.
  9. If Your Card has not been used in the 3 months prior to the expiry date We may automatically close Your Account and keep the balance for twelve (12) months until We receive a written request to return the funds to the address You request, otherwise the funds will be forfeited by You to Us.
  10. You may close Your Account at any time by using Our Website or calling Our Customer Support representatives. Upon closure of an Account, any pending Transactions will be cancelled. If You have provided Us with Your physical address, any funds that We are holding in custody for You at the time of closure, less any applicable fees, will be paid to You by cheque, assuming all withdrawal related authentication requirements have been fulfilled (for example, You may not Use closure of Your Account as a means of evading withdrawal limits on new unverified Users).
  11. You may not Use closure of Your Account as a means of evading investigation – if an investigation is pending at the time You close Your Account, We may continue to hold Your funds for up to 180 days as appropriate to protect Us against the risk of reversals. If You are later determined to be entitled to some or all of the funds in dispute, We will release those funds to You. You will remain liable for all obligations related to Your Account even after such Account is closed. If You do not access Your Account for a period of three years, it will be terminated. After the date of termination, We will Use the information You provided to try to send You any funds that We are holding in custody for You. If that information is not correct, and We are unable to complete the payment to You, Your funds will be subject to applicable laws regarding escheat of unclaimed property.
  12. Without limiting other remedies, We may update inaccurate or incorrect information You provide to Us, contact You by means other than electronically, immediately warn Our community of Your actions, place a hold on funds in Your Account, limit funding sources and payments, limit access to an Account and any or all of the Account’s functions (including but not limited to the ability to send money or make withdrawals from an the Account), limit withdrawals, indefinitely suspend or close Your Account and refuse to provide Our Services to You if: (a) You breach this Agreement or the documents it incorporates by reference; (b) We are unable to verify or authenticate any information You provide to Us; (c) We believe that Your Account or activities pose a significant credit or fraud risk to Us; (d) We believe that Your actions may cause financial loss or legal liability for You, Our Users or Us; or (e) Your Use of the Account is deemed by Us, MasterCard®, or any other Credit Card services network or governmental agency to constitute abuse of the Credit Card system or a violation of Credit Card rules.
  13. We can suspend Your Card at any time with immediate effect if; (a) a transaction has been declined because of a lack of available funds, or (b) if We have reason to believe that You have Used, or intend to Use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes; or (c) for Your protection if We have reason to believe, as a result of our continuing monitoring that the Card may be being Used fraudulently; or (d) for Your protection, if We have reason to believe that there is a problem with Your Payor’s bank account used to load funds onto the Card.
  14. Notwithstanding the expiry date on Your Card, We reserve the right to terminate this Agreement on giving You not less than 60 days’ notice.

21. Relationship

  1. This an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. This means that in the unlikely event that We become insolvent, Your funds may become valueless and unusable, and as a result You may lose Your money.

22. General

  1. This Agreement is governed by and interpreted under the laws of the UK as such laws are applied to Agreements entered into and to be performed entirely within the UK by residents of the UK. Notwithstanding the foregoing sentence, the United States of America Federal Arbitration Act (“FAA”), and all of its rules and procedures, shall govern, to the extent that the FAA is inconsistent with UK law. We do not guarantee continuous, uninterrupted or secure access to Our Service, and operation of Our site may be interfered with by numerous factors outside of Our control. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
  2. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
  3. Our failure to act with respect to a breach by You or others does not waive Our right to act with respect to subsequent or similar breaches. This Agreement and the documents it incorporates set forth the entire understanding between Us with respect to the subject matter hereof. All Sections shall survive any termination or expiration of this Agreement.
  4. You agree that this Agreement constitutes “writing signed by You” under any applicable law or regulation. To the fullest extent permitted by applicable law, this Agreement and any other Agreements, notices or other communications regarding Your Account and/or Your Use of the Service (“Communications”), may be provided to You electronically and You agree to receive all Communications from Us in electronic form. Electronic Communications may be posted on the pages within Our Website and/or delivered to Your e-mail address. You may print a copy of any Communications and retain it for Your records. All Communications in either electronic or paper format will be considered to be in “writing,” and to have been received no later than five (5) business days after posting or dissemination, whether or not You have received or retrieved the Communication. We reserve the right but assumes no obligation to provide Communications in paper format.
  5. Except as explicitly stated otherwise, any notices to Us shall be given by postal mail to Allied Wallet Ltd, Attn: Legal Department, Allied Wallet Ltd, 1- 2 Broadgate, 2nd Floor London EC2M 2QS United Kingdom. Any notices to You shall be given by email to the email address You provide to Us during the registration process. Notice shall be deemed given 24 hours after posted or email is sent, unless the sending party is aware that the electronic communication was not received. Alternatively, We may give You notice by mail to the physical address provided to Us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
  6. You may not transfer any rights or obligations You may have under this Agreement without Our prior written consent. We reserve the right to transfer this Agreement or any right or obligation under this Agreement without Your consent.

23. Relationship

  1. You should treat Your Card like cash. If it is lost or stolen, You may lose some or all of Your money on Your Card, in the same way as if You lost cash in Your wallet or purse. As a result, You must keep Your Card safe and not let anyone else use it.
  2. If You are issued with a PIN, You must immediately memorise it and destroy the notification. You must keep Your PIN secret at all times. Do not write it down or reveal it to anyone.
  3. In no circumstances will We or should You reveal Your PIN to a third party. In transactions where a PIN is required, use of Your PIN will authorize such transactions and You will be liable for all transactions made with Your PIN.
  4. We recommend that You check the balance on Your Card regularly online at the Website. You can see Your Card balance and recent transactions online at any time.
  5. If You lose Your Card or it is stolen, or You suspect that Your Card has been used by someone other than You, You must tell us immediately by calling us on our 24 hour lost and stolen card helpline +44 207 049 0429 so We can cancel Your Card.
  6. In the event that Your Card is lost, stolen or misused by someone without Your permission, You may have to pay part of the loss up to a reasonable sum of any loss incurred. If Your Card is misused with Your permission You will be liable for ALL losses. You will not be liable for losses which take place after You told us about the loss or theft of Your Card, as long as You confirm this in writing within 7 days.
  7. If, after reporting a lost Card, You subsequently find the card, You must not use it. Cut the Card in half through the signature box and magnetic strip, and ensure the Chip is cut in half.
  8. If You ask us to do so, We will investigate any disputed transaction or misuse of Your Card and We may need more information and assistance from You. If this assistance or information is not provided then You may not be entitled to a refund.
  9. We may refund the amount of any transactions which the investigations show are not authorized by You, provided You have kept Your Card and PIN secure, You have not acted fraudulently, or acted without reasonable care. However, if the investigations show that any disputed transaction was authorized by You, or You have not kept Your Card or PIN secure, We will not refund the transaction amount and will charge You an Administration Fee (see The Fees section).
  10. You agree to cooperate fully in attempts to recover funds from unauthorized users and to assist in their prosecution.

24. Changes

  1. We may at any time change this Agreement without notice to You. A copy of Our latest Agreement is available on Our Website.
  2. We may cancel or suspend this Agreement at any time and in so doing cancel Your right to use the Card.
  3. Where a change is to occur that We determine will; (a) impose or increase a charge, or (b) increase Your liability for losses concerning transactions with Your Card, We will give You notice of such variation of this Agreement by email, SMS, or post at least 60 days before making the change, unless a more immediate change is required by law or other valid reason.
  4. If You are significantly disadvantaged by any such change that We make, You may cancel Your Card and You will not be charged an Account Closure fee.
  5. This Agreement was last modified on September 21, 2015.

25. Contact

  1. If You have an enquiry relating to Your Card, You can use the ‘Contact Us’ facility on the Website. We will deal with Your enquiry promptly. If You do not wish to enquire in this way You can alternatively call Our Customer Support telephone line on +44 207 049 0429. Calling costs from mobile networks or outside the UK may vary. Physical correspondence may be directed to Allied Wallet Ltd, 1- 2 Broadgate, 2nd Floor London EC2M 2QS United Kingdom.

Privacy policy

A. Overview

In order to operate the AlliedWallet, LTD service and to reduce the risk of fraud, AlliedWallet, LTD (“AlliedWallet, LTD” or “we”) must ask you to provide us information about yourself and your credit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information.
AlliedWallet, LTD takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the web site, whether the services are offered by AlliedWallet, LTD or by its subsidiaries.

By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the AlliedWallet, LTD User Agreement. This Privacy Policy will take effect on July 1, 2006. This Privacy Policy was last updated on August 20, 2006.

Notification of Changes

This policy may be revised over time as new features are added to the AlliedWallet, LTD service or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by e-mail with at least 30 days’ notice of the amended Privacy Policy (if you have closed your AlliedWallet, LTD account, you will not be contacted to notify you of the amended Policy and your personal information will not be used or disclosed in this new manner).

We will post the amended Privacy Policy prominently on our Web site so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the AlliedWallet, LTD Web site at at any time for the most current version of our Privacy Policy.

AlliedWallet, LTD and other pages on the AlliedWallet, LTD Web site include links to third party Web sites. These sites are governed by their own privacy statements, and AlliedWallet, LTD is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.

A Special Note About Children. Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

B. Information We Collect

Required Information

To open an AlliedWallet, LTD account, you must provide your name, address, phone number, and e-mail address. In order to make payments through AlliedWallet, LTD, you must provide credit card, debit card or bank account information (bank account information is required to make payments totaling more than $1,000.00 USD). We also ask you to choose two different security questions to answer (such as your city of birth or your pet’s name) This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and checking account fraud, and to contact you should the need arise in administering your account.

Transaction Information

When you use AlliedWallet, LTD to send money to someone else or request money from someone else, we ask you to provide information related to each transaction, including the amount of the transaction, the type of transaction (purchase of goods, purchase of services, or simple money transfer (“quasi-cash”)) and the e-mail address or phone number of the third party. We retain this information for each of your transactions through AlliedWallet, LTD. We also collect the Internet address (IP address) of the computer or device you use to access your AlliedWallet, LTD account, in order to help detect possible instances of unauthorized transactions.

Information About You From Third Parties

In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with AlliedWallet, LTD, we will use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to AlliedWallet, LTD, and that the card has not been reported as lost or stolen.

Information About You From Third Parties

In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with AlliedWallet, LTD, we will use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to AlliedWallet, LTD, and that the card has not been reported as lost or stolen.

If you register your online business with AlliedWallet, LTD or if you send or receive high overall payment volumes through AlliedWallet, LTD, in some circumstances we will conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet. If you incur a debt to AlliedWallet, LTD, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law. AlliedWallet, LTD, at its sole discretion, also reserves the right periodically to retrieve and review a business and/or consumer credit report for any account, and reserves the right to close an account based on information obtained during this credit review process.

Additional Verification

If we cannot verify the information that you provide, or if you request a withdrawal by check to an address other than your verified credit card billing address, we ask you to send us additional information by fax (such as your drivers’ license, credit card statement, and/or a recent utility bill or other information linking you to the applicable address), or to answer additional questions online to help verify your information.

Web Site Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave the AlliedWallet, LTD Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the AlliedWallet, LTD site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with AlliedWallet, LTD. We do not track the Web sites that you visit before or after you leave the AlliedWallet, LTD site.

Our Use of “Cookies”

“Cookies” are small files of data that reside on your computer and allow us to recognize you as a AlliedWallet, LTD customer if you return to the AlliedWallet, LTD site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your AlliedWallet, LTD account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

We also use longer-lasting cookies to display your e-mail address on our sign-in form, so that you don’t have to retype the e-mail address each time when you log in to your AlliedWallet, LTD account. In addition, we use cookies to process our referral program, described in Section C below. Our cookie files are encoded so that your e-mail address and other information can only be interpreted by AlliedWallet, LTD. We may, however, share cookie information regarding whether or not a certain user is already registered with AlliedWallet, LTD with certain merchants with whom we have an official co-marketing relationship.

Customer Service Correspondence

If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from AlliedWallet, LTD to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

Non-member Recipients and Requests/h3>

When a member either sends a payment to, or requests a payment from, an individual who is not a registered member of AlliedWallet, LTD, we will retain the information that the member submits to us, including, for example, the other party’s email address and/or name, for the benefit of the member who is attempting to contact the non-member, so that the member can see a complete record of his or her transactions, including uncompleted transactions. Although this information is stored indefinitely, we will not market to the non-member in any way at any time. Additionally, these non-members have the same rights to access and correct information about themselves (assuming that their email addresses were correct enough to reach them) as anyone else who uses AlliedWallet, LTD.

C. Our Use and Disclosure of Information

Internal Uses

Disclosure to Other AlliedWallet, LTD Customers

If you are a registered AlliedWallet, LTD user, your name, e-mail address, phone number (if applicable) date of sign-up, and whether you have verified control of a bank account are displayed to other AlliedWallet, LTD customers whom you have paid or who are attempting to pay you through AlliedWallet, LTD. If you are a Business account holder, we will also display to other AlliedWallet, LTD customers the Web site address (URL) and customer service contact information that you provide us. However, your credit card number, bank account and other financial information will NEVER be revealed to anyone whom you have paid or who has paid you through AlliedWallet, LTD, except with your express permission or if we are required to do so pursuant to a subpoena or other legal process.

If you are buying goods or services and paying through AlliedWallet, LTD, the seller of the goods or services may request that you provide a mailing address that AlliedWallet, LTD has confirmed as matching the billing address in the credit card system. You do not have to provide this information. If you do not provide the information, however, the seller may choose not to accept your AlliedWallet, LTD payment and not to complete the transaction.

We work with third party merchants to enable them to accept payments from you, including direct credit card payments. Merchants who use this service will share personally identifiable information you provide to them with AlliedWallet, LTD in order to validate the information, assess the risks of your payment, or confirm the existence or status of your AlliedWallet, LTD account. You permit AlliedWallet, LTD to share information with the merchant on the validity of the personally identifiable information you provided to the merchant, and on the existence or status of your AlliedWallet, LTD account.

AlliedWallet, LTD does not store the personally identifiable information provided by these merchants to validate the existence of your account.

Disclosure to Third Parties Other Than AlliedWallet, LTD Customers

AlliedWallet, LTD will not sell or rent any of your personally identifiable information to third parties. AlliedWallet, LTD will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission (and with other AlliedWallet, LTD customers as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

  1. We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See “Information About You From Third Parties” in Section B above. Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.
  2. We may disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf. We may also disclose the information we collect (but not your bank account or credit card information) to other financial institutions with whom we have joint marketing agreements, in order to determine whether you are pre-approved for the products that AlliedWallet, LTD is jointly marketing with the third party. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified AlliedWallet, LTD-related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
  3. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information (but not bank account or credit card information) to victims who request it.
  4. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
  5. When a user signs up for a co-branded version of AlliedWallet, LTD (e.g. AlliedWallet, LTD) through links to AlliedWallet, LTD from our co-branded partner’s website, AlliedWallet, LTD will share with the co-branded partner that user’s name, e-mail address and physical address in order to provide enhanced integration between AlliedWallet, LTD’s services and the services of our co-branded partner. If you do not want your information shared with AlliedWallet, LTD’s co-branded partner, you should sign up with AlliedWallet, LTD directly and not through a link from our partner’s website.
  6. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in California. However, this aggregated information is not tied to personally identifiable information.
  7. As with any other business, it is possible that AlliedWallet, LTD in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by AlliedWallet, LTD, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.
  8. We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.

Our Contacts with AlliedWallet, LTD Customers

We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of a AlliedWallet, LTD account, to send you notice of payments that you send or receive through AlliedWallet, LTD (including referral payments described below), to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

Internet Address Information

We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

Use of Information and Our Services

In order to facilitate the transactions between AlliedWallet, LTD members, our service allows you limited access other users’ contact or shipping information. As a seller you may have access to the User ID, email address and other contact or shipping information of the purchaser, and as a purchaser you may have access to the User ID, email address and other contact information of the seller.

By entering into our User Agreement, you agree that, with respect to other users’ personally identifiable information that you obtain through the site or through an AlliedWallet, LTD-related communication or AlliedWallet, LTD-facilitated transaction, you will only use this information for: (a) AlliedWallet, LTD-related communications that are not unsolicited commercial messages, (b) using services offered through AlliedWallet, LTD (e.g. insurance, shipping and fraud complaints), and (c) any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s).

In all cases, you must provide users with the opportunity to remove themselves from your database and review any information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another AlliedWallet, LTD user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.

AlliedWallet, LTD does not tolerate spam. Therefore, without limiting the foregoing, you may not add an AlliedWallet, LTD user to your mail list (email or physical mail) without their express consent after adequate disclosure, even if said user has previously made a purchase from you. We strictly enforce our Anti-Spam Policy! To report AlliedWallet, LTD-related spam to AlliedWallet, LTD, please contact us.

D. Information Security

Information Security

AlliedWallet, LTD is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.

The security of your AlliedWallet, LTD account also relies on your protection of your AlliedWallet, LTD password. You may not share your AlliedWallet, LTD password with anyone. AlliedWallet, LTD will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the AlliedWallet, LTD website, which will always have a URL beginning with

Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with should be treated as unauthorized and suspicious and should be reported to AlliedWallet, LTD immediately. If you do share your AlliedWallet, LTD password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at and changing your Profile settings, and also contact us right away as described in Section F below.

E. Accessing and Changing Your Information

You can review the personal information you provided us and make any desired changes to such information, or to the settings for your AlliedWallet, LTD account, at any time by logging in to your account on the AlliedWallet, LTD Web site and changing your preferences in the Profile page of the “My Account” tab. You can also close your account through the AlliedWallet, LTD Web site. If you close your AlliedWallet, LTD account, we will mark your account in our database as “Closed,” but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.

F. Contacting Us

If you have any questions about this privacy statement, AlliedWallet, LTD’s information practices, or your dealings with AlliedWallet, LTD, call (888) 255-1137 Monday through Friday between the hours of 10am and 6pm PST, or write us at Allied Wallet. 1- 2 Broadgate, 2nd Floor London EC2M 2QS United Kingdom.


Allied Wallet Prepaid Cards

How do I get an Allied Wallet prepaid card?

Currently, our cards are exclusively offered to individuals and companies receiving payments from us or one of our partner clients. If you are eligible, the company that is paying you will order your card for you.

Do I need a bank account to get an Allied Wallet prepaid card?

No, a bank account is not necessary to receive or use our cards.

How long does it take to receive my card?

From the time we receive an order for a card, it usually takes about a week for it to arrive in the mail. If you have not received it after 2 weeks, please let us know.

How do I activate my card?

To activate your card, please follow the instructions that came with your card. Activation can be done online at our website: or by calling our automated customer support telephone number: +44 207 049 0429. You will receive important information about activating your card via email when your card is first ordered. Please make sure to keep that information available. When you login to activate your card, you must first change your password, and then have your card in hand as you will need the card number and CVC2 number.

How do I get my PIN number?

To retrieve your PIN, please call our automated support phone number at: +44 207 049 0429 and following the instructions.

How can I check my balance?

You can check your balance online at, or by calling our automated support phone number at +44 207 049 04299, or at an ATM.

How do I login to my online card portal?

To login to your online account go to You will need a Username and Password. When your card was first ordered, you received temporary information via email. When you log in the first time, you may change your Username and you should change your password. Remember to change your password regularly, and never give it to anyone else. We will never ask you for your password!

Why should I read the Cardholder Agreement and Privacy Policy?

If you use your card you are confirming that you read, agree with, and accept all of the terms and conditions contained in the Cardholder Agreement and the Privacy Policy. We strongly recommend that you read those documents as you will be subject to their terms.

What if I don’t agree with the Cardholder Agreement or Privacy Policy?

If you do not agree to be subject to the terms and conditions of the Cardholder Agreement or the Privacy Policy, please do not use or access our service.

What if I don’t understand the Cardholder Agreement or Privacy Policy?

If you need additional help understanding any part of the Cardholder Agreement or the Privacy Policy, please contact us through the website at

How long does it take to receive payments on my card?

From the time we receive an authorized load request, it usually takes less than 30 minutes for funds to be available on your card.

How much does it cost?

It costs you nothing to receive and activate a card. We also have eliminated many fees that other companies charge, like; annual fees, monthly maintenance, online access, customer service, and activation fees. We do have reasonable fees for usage that are described in detail in the Cardholder Agreement, available at:

How can I get my money?

When money is available in your card account, you can withdraw it at any bank branch or ATM that accepts MasterCard® products. You can also make purchases online or in physical stores with all merchants that accept MasterCard®. You do not have to withdraw or spend all your money at once. Any funds remaining will be kept safely in your account until you are ready to use them.

What ATMs can I use?

With more than a million ATMs in over 201 countries, you are never far from access to your money. Please look for the MasterCard® logo on the ATM. The official MasterCard® ATM locator is found at

How much money can I withdraw each day?

For your safety, there are limits on withdrawals. Your card is limited to £500 per ATM withdrawal and £1,500 in any day. For limits in other currencies, please see the Cardholder Agreement. The ATM you use may have lower limits.

Where can I make purchases with my card?

You can use your card anywhere MasterCard is accepted, including millions of locations worldwide from retail stores to online, mail, and phone orders. You can also use your card to pay bills. There are some places where we have, for your safety, limited or blocked usage. We do this because there are known issues where transactions may be authorized even when funds are not available on your card. These locations may change from time to time. Currently; toll roads in France, Spain, and Italy have been blocked. Also, some automated fuel dispensers have been limited to £100 per transaction.

Can I use my card if the balance will not cover the entire amount of the purchase?

Yes, in most cases just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. This kind of transaction is known as “split tender,” and may not be supported by all merchants.

What if I need to return an item to a merchant purchased with the card?

When making a return, you may be asked to show the cashier the card used to make the purchase. The value of the returned merchandise will be credited back to your card.

How do I dispute a charge with a merchant?

If you have a dispute with a merchant, you should make every effort to resolve the issue directly with them. If you cannot settle the issue with the merchant and require a chargeback, please call our customer service support line at +44 207 049 0429.

Is it a credit card?

We do not offer credit or loan money to you. But you can spend your own money on the card just like a credit card.

Can I send money to another cardholder?

Yes, follow the instructions in the online cardholder portal to transfer funds to anyone who has an AlliedWallet prepaid card.

Can I reload funds to my card?

No, currently funds can only be loaded by Allied Wallet or one of our partner clients for payment to you.

What do I do if my card is lost or stolen?

Call the customer support line immediately at +44 207 049 0429. We will cancel your current card at once and arrange for the issue of a new one.

If I lose my card, will I lose my money?

If you keep your PIN secret, then if you lose your card, your cash should be safe. Call the customer support line immediately at +44 207 049 0429. We will cancel your current card at once and arrange for the issue of a new one. Any money you have on your account will be available once you receive your new card. It is important to remember that the sooner you report the loss the better chance we have of protecting your money.

Why is there a hold on my money?

Some merchants ‘preauthorize’ a transaction. This means that they place a hold on your card until they know the final amount owed. Hotels, Rental Car companies, and Cruise Ships will often preauthorize the amount of the transaction plus an additional 15%.

How long can I use my card?

Your card will have an expiration date, which is usually 36 months from the date of issuance. If you actively use your card, we will automatically send a replacement when it gets close to the expiration date. If you need a replacement card sooner, there will be a charge as detailed in the Cardholder Agreement. To get a replacement card, call our customer service support line at +44 207 049 0429.

How do I close my card account?

The easiest way to do this is to withdraw your money at an ATM and destroy your card. You can also request the funds be sent to you via cheque. There is a fee for receiving a check as detailed in the Cardholder Agreement. To cancel your account, call our customer service support line at +44 207 049 0429.

What do I do if I have a complaint?

We are committed to providing the highest level of customer support. If you have a complaint we will try to resolve the matter quickly and satisfactorily by the end of the next business day. We take all complaints very seriously and do our best to provide a fair complaints procedure and to listen to and resolve any issues you have encountered. You may email your concerns via the Contact Us form, or call our automated customer support telephone number +44 207 049 0429.

Contact Us

Allied Wallet continues to revolutionize the e-commerce industry by introducing new and innovative payment processing solutions for online merchants, enabling them to send and receive global payments.

With PCI compliant merchant services for nearly any business size, Allied Wallet provides a state-of-the-art payment gateway to optimize online transactions.

If you have any questions about our prepaid card program or your card account, please feel free to contact us so that we may assist you.

You can reach us by:
Post: 1- 2 Broadgate, 2nd Floor London EC2M 2QS United Kingdom